In this Article:
Having trouble logging in to your Later Social™ account? This article covers the most common login issues we come across, and how to fix them.
Jump to section:
- I forgot my login email
- I forgot my password
- I’m not receiving my password reset email
- I’m not receiving my two-factor authentication code
- I'm seeing a 'Wrong code' error
- My account says it’s disabled
- I’m seeing a ‘Forbidden’ error
I forgot my login email
If you’ve forgotten your login email and need to update or retrieve it, please reach out to our team for assistance.
In your request, please include information about your account to verify your identity, such as other users with access to the account and/or its connected social profiles.
I forgot my password
You can reset your Later password at any time. Click Forgot password? from the login page (or click here) and enter the email address associated with your Later account to trigger a password reset email. Follow the prompts in that email to reset your password.
If you’re not receiving the password reset email, jump here.
I’m not receiving my password reset email
If you’ve triggered a password reset email but aren’t receiving it, please try the following:
Check your spam/junk folder
Check your spam/junk folder for a password reset email sent from accounts@later.com
Check your Promotions folder
If you’re a Gmail user, you may have a Promotions folder set up that is automatically filtering certain emails into it. Click the Promotions tab above your Gmail inbox to check if the password reset email ended up there:
Ensure you're entering the right email for your Later account
If the email address you entered on the password reset page isn’t associated with a Later account, you won’t receive an email. Please ensure you’re entering the correct email address for your Later account.
If you don’t know the email address associated with your Later account, jump here.
Allow emails from accounts@later.com
If you're using an internal company email system, the email may be getting blocked before reaching your inbox. Please ask your IT team or system administrator to allow emails from accounts@later.com. Searching for this address in your inbox may also help you find the email.
Give it time
If you’ve tried all of the above and still haven’t received your password reset email, please allow a few minutes for it to reach your email inbox.
Typically, sending errors are resolved quickly—try refreshing your inbox after a few minutes so see if it’s arrived. (And similarly, please check your spam/junk and Promotions folders again as well.)
If you’ve gone through the troubleshooting steps above and still haven’t received the password reset email after 10 minutes, please reach out to our team so we can help you out!
I’m not receiving my two-factor authentication (2FA) code
If you’ve requested a 2FA code but aren’t receiving it, please try the following:
Check your spam/junk folder
Check your spam/junk folder for an email sent from accounts@later.com containing your 2FA code.
Check your Promotions folder
If you’re a Gmail user, you may have a Promotions folder set up that is automatically filtering certain emails into it. Click the Promotions tab above your Gmail inbox to check if the 2FA email ended up there:
Check for an authenticator app
There are two ways you can receive 2FA codes from Later: through email (default), or through an authenticator app (configured in your account settings). If you’re not receiving the 2FA code via email, you might have chosen to use an app for authentication instead.
Please check if you’ve downloaded an authentication app for Later, such as Microsoft Authenticator, FreeOTP, or Google Authenticator. If you have one of these apps connected to your Later account, the code will be sent to the authenticator app by default—not your email. You can use the code from the app to sign in.
Ensure you have inbox access to your Later account’s email address
Please ensure you have access to and are checking the inbox of the email address that is associated with your Later account.
If you’ll be logging in to Later regularly and don’t own the account email address (for example, if it’s a company email), we suggest the following:
- Get in contact with account email holder on your Later account
- Ask them to log in to Later and add your email as an account user
This way, you can use your own credentials to access your company’s Later account.
Allow emails from accounts@later.com
If you're using an internal company email system, the email may be getting blocked before reaching your inbox. Please ask your IT team or system administrator to allow emails from accounts@later.com. Searching for this address in your inbox may also help you find the code.
Give it time
If you’ve tried all of the above and still haven’t received your code, please allow a few minutes for it to reach your email inbox.
Typically, sending errors are resolved quickly—try refreshing your inbox after a few minutes to see if it’s arrived. (And similarly, check your spam/junk and Promotions folders again as well.)
If you’ve gone through the troubleshooting steps above and still haven’t received the code after 10 minutes, please reach out to our team so we can help you out!
I'm seeing a 'Wrong code' error
If you're seeing an error that the 2FA code you're entering is wrong, there could be that your device's time is out of sync with the app. Try toggling on & off the automatic time setting on your device, and ensure your authenticator app's time is synced with your device.
On an iPhone or other iOS device, you can do this by navigating to Settings > General > Date & Time > Set Automatically (you'll need to toggle Set Automatically off and back on).
My account says it’s disabled
As part of enhancing account security, we’ve implemented brute force detection which means accounts are automatically locked after 5 incorrect password attempts. If you get locked out, you’ll be shown a message that says Account is disabled, contact your administrator when you try to log in.
In this case, please reach out to our team who will provide you with a temporary password to restore access to your account. You’ll have to update your password after.
I’m seeing a ‘Forbidden’ error
When creating a new Later account, some users might seen a Forbidden error that looks like this:
This error can be caused for multiple reasons. We recommend trying the following steps in order, which will typically resolve this error and allow you to create a Later account (welcome! 🎉):
Retry using an Incognito or Private Browsing window
Here are instructions for opening private windows on popular browsers below:
You’ll have to navigate back to Later and try signing up again in the new private window.
Retry from a different browser
Try switching to a different browser, such as Firefox or Safari instead of Chrome, and signing up from there.
Disable your browser extensions
It could be a browser extension interfering with the signup process. Try disabling any browser extensions and then try again. You should be able to re-enable them once you’re connected. Here are instructions on managing browser extensions for popular browsers:
To ensure any changes take effect, refresh the page after disabling the extensions before trying again.
Disable your VPN (virtual private network)
Use of a VPN may trigger this error. Try temporarily disabling your VPN while signing up to see if that resolves the issue.