In this Article:
Having trouble logging in to your Later Social account? This article covers the most common login issues we come across, and how to fix them.
I forgot my login email
If you’ve forgotten your login email and need to update or retrieve it, please reach out to our team for assistance.
In your request, please include information about your account to verify your identity, such as other users with access to the account and/or its connected social profiles.
I forgot my password
You can reset your Later password at any time. Click Forgot password? from the login page (or click here) and enter the email address associated with your Later account to trigger a password reset email. Follow the prompts in that email to reset your password.
If you’re not receiving the password reset email, jump here.
I’m not receiving my password reset email
If you’ve triggered a password reset email but aren’t receiving it, please try the following:
Check your spam/junk folder
Check your spam/junk folder for a password reset email sent from accounts@later.com
Check your Promotions folder
If you’re a Gmail user, you may have a Promotions folder set up that is automatically filtering certain emails into it. Click the Promotions tab above your Gmail inbox to check if the password reset email ended up there:
Ensure you're entering the right email for your Later account
If the email address you entered on the password reset page isn’t associated with a Later account, you won’t receive an email. Please ensure you’re entering the correct email address for your Later account.
If you don’t know the email address associated with your Later account, jump here.
Allow emails from accounts@later.com
If you're using an internal company email system, the email may be getting blocked before reaching your inbox. Please ask your IT team or system administrator to allow emails from accounts@later.com. Searching for this address in your inbox may also help you find the email.
Give it time
If you’ve tried all of the above and still haven’t received your password reset email, please allow a few minutes for it to reach your email inbox.
Typically, sending errors are resolved quickly—try refreshing your inbox after a few minutes so see if it’s arrived. (And similarly, please check your spam/junk and Promotions folders again as well.)
If you’ve gone through the troubleshooting steps above and still haven’t received the password reset email after 10 minutes, please reach out to our team so we can help you out!
I'm seeing a 'Wrong code' error for two factor authentication (2FA)
If you're seeing an error that the 2FA code you're entering is wrong, there could be 2 reasons for it:
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Your device's time is out of sync with the authenticator app.
Try toggling on & off the automatic time setting on your device, and ensure your authenticator app's time is synced with your device. On an iPhone or other iOS device, you can do this by navigating to Settings > General > Date & Time > Set Automatically (you'll need to toggle Set Automatically off and back on). -
You have more than one authenticator app set up.
Only one authenticator app is supported per user in Later. If you set up multiple authenticator apps for the same user, only the code sent to the original app will work.
My account says it’s disabled
As part of enhancing account security, we’ve implemented brute force detection which means accounts are automatically locked after 5 incorrect password attempts. If you get locked out, you’ll be shown a message that says Account is disabled, contact your administrator when you try to log in.
In this case, please reach out to our team who will provide you with a temporary password to restore access to your account. You’ll have to update your password after.
I’m seeing a ‘Forbidden’ error
When creating a new Later account, some users might see a Forbidden error that looks like this:
This error can be caused for multiple reasons. We recommend trying the following steps in order, which will typically resolve this error and allow you to create a Later account (welcome! 🎉):
Retry using an Incognito or Private Browsing window
Here are instructions for opening private windows on popular browsers below:
You’ll have to navigate back to Later and try signing up again in the new private window.
Retry from a different browser
Try switching to a different browser, such as Firefox or Safari instead of Chrome, and signing up from there.
Disable your browser extensions
It could be a browser extension interfering with the signup process. Try disabling any browser extensions and then try again. You should be able to re-enable them once you’re connected. Here are instructions on managing browser extensions for popular browsers:
To ensure any changes take effect, refresh the page after disabling the extensions before trying again.
Disable your VPN (virtual private network)
Use of a VPN may trigger this error. Try temporarily disabling your VPN while signing up to see if that resolves the issue.
My team keeps getting signed out of Later
If multiple users are signed in from the same user login, when one user signs out of Later Social, all open browser sessions for that user account will also be signed out automatically.
To prevent workflow interruptions, assign each user a unique login (available on Growth plans and up). For details on adding users to your plan, see Managing Plan Add-ons: Users & Social Sets.