Experiencing issues with your connection to Instagram in Later? These issues can show up in several ways. Some of the most common problems are:
- Auto Publish posts failing at their scheduled publishing time
- Profile constantly disconnecting or failing to refresh
- Missing analytics data more than 24 hours after setup
- Unable to use certain Instagram specific features (when included with your plan). These include:
- Some Collect Media features
- Conversations
- Instagram Analytics
If you’re experiencing any of the above issues, it’s likely that permissions were missed during setup that grants Later access to your profile information. This article outlines how this can be fixed.
Select your device below for steps to reset your Instagram connection:
Desktop Instructions
Step 1 - Remove Later from Facebook:
- Log in to Facebook
- Click the down arrow button
in top right corner
- At this point, ensure that you are acting as your Facebook profile (not as your Page), by clicking See all profiles > your name
- Click Settings & privacy > Settings
- On the left side menu, click Business integrations
- Next to Later, click Remove
- Do not tick the box to remove Later posts
Step 2 - Reconnect Later to Facebook:
- Go to Later on the web
- Go to Social Sets & Access Groups
- Select the Access Group with the relevant Instagram profile
- Tap Enable or Refresh next to your Instagram business or creator profile
No pop-up? If no Facebook pop-up appears when clicking Enable or Refresh, you may have a pop-up blocker enabled. Allow pop-ups from Later and try again. - When prompted to give Facebook access to Later, click Choose what you allow
- Expand all sections and make sure all permissions have been granted
- Do not uncheck any permissions
Note: If you have other Facebook pages connected to this Facebook account, it is best to refresh all of them now as this process may have caused those to disconnect as well. Simply click Refresh beside all profiles in each Access Group to do so.
iOS Instructions
Step 1 - Remove Later from Facebook:
- In the Facebook app, tap ☰ on the bottom right corner
- Scroll down and tap Settings
- Under Security, tap Business Integrations
- Select Later and tap Remove
- Tap Remove again
- Do not tick the box to delete Later posts
Step 2 - Reconnect Later to Facebook:
- In the Later mobile app, go to Account > Auto Publish Settings
- Tap Enable or Refresh next to your Instagram business or creator profile
- Tap Log in to Facebook
- Log in to your personal account that’s connected to your Instagram business or creator profile
- This account must have Facebook access to your new Page (or be an an Admin of the Page if you use classic Pages)
- Learn more about connecting Instagram to a Facebook Page
- Tap Choose what you allow and make sure all permissions are enabled
- Tap OK
Note: If you don’t see Auto Publish Settings, make sure you’re in the right Access Group.
Android Instructions
Step 1 - Remove Later from Facebook:
- In the Facebook app, tap ☰ on the bottom right corner
- Scroll down and tap Settings
- Under Security, tap Business Integrations
- Select Later and tap Remove
- Tap Remove again
- Do not tick the box to delete Later posts
Step 2 - Reconnect Later to Facebook:
- In the Later mobile app, go to Account > Auto Publish Settings
- Tap Enable or Refresh next to your Instagram business or creator profile
- Tap Log in to Facebook
- Log in to your personal account that’s connected to your Instagram business or creator profile.
- This account must have Facebook access to your new Page (or be an an Admin of the Page if you use classic Pages)
- Learn more about connecting Instagram to a Facebook Page
- Tap Choose what you allow and make sure all permissions are enabled
- Tap OK
Note: If you don’t see Auto Publish Settings, make sure you’re in the right Access Group.
This should reset your Instagram connection and fix any issues you were experiencing with Instagram-based features!