Manage your Instagram and Facebook direct messages (DMs) directly in Later from a unified inbox. Keep all of your conversations in one place, respond faster, and stay on top of important messages—without needing to switch between apps.

Important:

• Social Inbox is available on Growth plans and up
• Social Inbox is currently available on Later for desktop only (not mobile)
• At this time, Facebook and Instagram DMs are supported in Social Inbox
• Social Inbox is a beta feature

Social Inbox Limitations:

• DMs can’t be marked as unread nor will they marked as ‘seen’ when viewed in Social Inbox
• Emoji reactions aren’t currently supported
• Due to API limitations:
  • Only DMs received within the past 7 days can be responded to
  • Conversations from the Requests tab will only be included if they have activity within the past 30 days
  • Instagram-specific features such as voice notes, images, and polls aren't currently supported
  • New threads with users you haven’t previously DMed can’t be created

Access Social Inbox

To access Social Inbox:

1. Select Messages from the left navigation menu
2. Select your Facebook or Instagram profile from the top of the page
   • Multiple profiles can be selected at once
3. Organize your DMs by Newest or Oldest first from the dropdown at the top of the messages list

 From the top of the left sidebar, you can select your Facebook Page or Instagram profile to display messages for:

Manage DMs in Social Inbox

Select a DM from the sidebar to open the conversation view. Use the search box at the top to filter for specific users.

In the conversation panel on the right, type your response and select Reply. Replies are sent to the user in real-time. At this time, emoji reactions aren’t supported.

To check for new DMs, refresh your browser tab.