In this Article:
Overview
Later uses Stripe to securely process all campaign payments. To receive payouts, you must connect and complete setup for a Stripe account.
This article answers common questions about Stripe setup, account statuses, payment timing, and where to go if something needs attention. If you're having trouble getting paid or notice an unexpected status in your campaign manager, the FAQs below explain what's happening and what to do next.
Frequently Asked Questions
Why do I need to connect Stripe to get paid?
Stripe is Later's secure payment partner. All campaign payouts are processed through Stripe — Later can't send payments directly. Connecting and verifying a Stripe account ensures your payments are deposited safely and accurately.
Do my Later and Stripe emails need to match?
No. Your Stripe account email does not need to match your Later email.
You just need access to the email associated with your Stripe account so you can log in and complete verification.
What does “Restricted” mean on my Stripe account?
A Restricted status means Stripe needs additional information before it can send payouts. This is usually triggered by incomplete ID verification and can be resolved directly in Stripe.
To fix it:
- Open your campaign in Later and go to Incentive Details
- Click to open Stripe
- Scroll to Personal details or Management and Ownership
- Click Edit
- Complete every field in the ID Verification section
- Double-check your date of birth — this is the most common error
- Save your changes, then return to Later and refresh
If your status still shows Restricted after completing all fields, contact Stripe Support directly. Later doesn't have access to Stripe accounts and can't resolve verification issues on your behalf.
Why would I need to restart my Stripe account?
You may need to restart Stripe onboarding if you:
- Chose the wrong business type (for example, Company vs. Individual)
- Entered incorrect information, used the wrong email, or can’t access the account
- Got stuck during onboarding and can’t complete it
- Encountered errors linking Stripe to Later
Restarting gives you a clean onboarding flow, but only if you haven't received any Stripe payments yet. If you've already been paid, contact Later Support for assistance.
I already have a Stripe account — why does Later still say “Not completed”?
This typically happens if:
- Your Stripe verification wasn’t finished
- Stripe needs more information (ID, date of birth, address, etc.)
- You used a different email for Stripe
- Onboarding wasn’t fully submitted
Click Complete again from your campaign manager to reconnect Stripe and finish verification.
My payment was sent to the wrong email — what should I do?
Contact your campaign manager and ask them to cancel and resend the payment to the correct Stripe account.
Can I update my bank account or payout details?
Yes. From your campaign manager, go to Incentive Details → Dashboard to open your Stripe Express dashboard.
From there, you can:
- Update your bank account
- Update your email, phone number, or personal details
- Review payout history
If you’re unable to log into Stripe, contact Stripe Support directly.
Why can’t Later support fix issues inside Stripe?
Stripe manages all identity verification, banking details, and compliance requirements. Later doesn't have access to Stripe accounts and can't modify Stripe data. Stripe-specific issues must be resolved by Stripe Support.
How long do payments take to arrive?
Once a brand sends payment, Stripe transfers the payout to your bank account. Most bank transfers take around 2 business days, depending on your bank.
My payment is late — what should I do?
Start by checking your email for updates from the brand. Payment timelines are managed by each brand and may vary by campaign. For the fastest response, reply directly to a campaign-related email so your campaign manager sees your message.
Will I receive a tax form?
If you earn $600 or more in Stripe payouts in a calendar year, Stripe will issue a 1099, typically by the end of January. Later does not issue tax forms.
Can I connect multiple Stripe accounts?
You can only connect one active Stripe Express account at a time. If you haven't received a payment yet, you can restart onboarding to connect a different account. If you have already been paid, contact Later Support for next steps.
I completed onboarding — why does my status still say “Not completed”?
This usually means one of the following is still pending:
- You haven’t confirmed your email in Stripe
- ID verification wasn’t completed
- Required details weren’t submitted
- The connection needs to be refreshed
After completing all steps, refresh your campaign manager page and click Retry if needed.
Why doesn’t anything open when I click “Incentive Type and Payment Details”?
If nothing opens, it means the brand managing the campaign hasn't added or finalized the incentive details yet. This isn't an error — once the brand updates the incentive details, they'll appear automatically. If you need clarification, reply directly to a campaign-related email to reach the campaign manager.