Troubleshooting Auto Publish

There are a few reasons why a post might not have been published at its scheduled time. For possible causes and troubleshooting steps, please see Troubleshooting Failed Posts.

If you can’t refresh your Auto Publish connection for Instagram, or nothing happens when you try to refresh, it’s likely that something is off with the connection or permissions granted between Instagram, Facebook, and Later.

If your Instagram profile is connected to Later via Facebook, we recommend removing Later from your business integrations in Facebook and then refreshing Instagram's connection in Later. If not, try removing your Instagram profile from Later and re-connecting it. For detailed instructions, see Reset Your Instagram Connection.

If you’re not being prompted to log in to Instagram or Facebook when trying to connect, it’s most likely that your browser (or a browser extension) is blocking it.

To troubleshoot this, first enable pop-ups on your browser window, refresh the page, and then try again. Here are instructions on managing pop-up settings for popular browsers:

• Chrome
• Safari
• Firefox

If it’s still not showing up after that, it could be a browser extension interfering with the pop-up. Try disabling any browser extensions while you attempt to connect your profile. You can re-enable them once you’re connected. Here are instructions on managing browser extensions for popular browsers:

• Chrome
• Safari
• Firefox

If you’re still having trouble after that, try connecting from an Incognito or private browsing window. Here are instructions for opening private browsing windows on popular browsers:

• Chrome
• Safari
• Firefox

If the incorrect TikTok or Instagram profile is being connected to Later, it’s usually because you’re already logged into that profile in your browser window and the connection module is picking up on that automatically.

To troubleshoot this, try connecting your profile from an Incognito or private browsing window. This will prompt you to log into the specific Instagram profile you’d like to connect.

Here are instructions for opening private browsing windows on popular browsers:

• Chrome
• Safari
• Firefox

Due to requirements set by Meta, your Instagram profile must be connected to a Facebook Page in order to access certain features in Later.

If you’d like to connect Instagram to a Facebook Page to access these features, you must have all of the following:

1. An Instagram business or creator profile (due to API changes, personal profile connections are no longer supported). How to check your Instagram profile type
2. Your Instagram profile must be connected to a Facebook Page. How to check your connection status
3. You must have Facebook access with full control to the connected Facebook Page. How to check your Facebook Page role

For further details on the connection process, see Connect Instagram to a Facebook Page which contains detailed instructions as well as troubleshooting steps for the most common issues we come across.

Once Facebook and Instagram are connected, reset your Instagram connection.

When connecting Later to Instagram and TikTok, all permissions must be granted during the connection process.

If this hasn’t been done, you may experience the following:

• Posts failing to publish
• Social profile connections disconnecting
• A constant need to refresh your connection
• Missing analytics data

If you’re experiencing any of these issues, or think you might have disabled some permissions while connecting, here's how to fix it:

• For Instagram, reset your connection and ensure all permissions are granted during the process
• For TikTok, see Something else is wrong (TikTok) below for steps to ensure the necessary permissions have been granted

If you're seeing an error message stating Username not available when trying to enable Auto Publish for TikTok, make sure you have at least one public TikTok video posted on the account you're trying to connect to, and then try connecting again. This is due to TikTok limitations.

If none of the solutions above are quite right, it’s likely that something is off with the connection or permissions granted between Instagram, Facebook, and Later.

If your Instagram profile is connected to Later via Facebook, we recommend removing Later from your business integrations in Facebook and then refreshing Instagram's connection in Later. If not, try removing your Instagram profile from Later and re-connecting it. For detailed instructions, see Reset Your Instagram Connection.

If none of the solutions above are quite right, it’s likely that something is off with the connection or permissions granted between TikTok and Later. 

Here are the steps to ensure all of the necessary permissions have been granted between Tiktok and Later:

1. From Later on the web, navigate to Settings > Social Sets & Access Groups (or click here)
2. Select Edit next to the Access Group that contains your TikTok profile
3. Select Refresh next to your TikTok profile
   • This will open the TikTok authorization page
4. Ensure all of the permissions are enabled:
   
   
   Note: Alternatively, you might see Later.com wants additional access to your TikTok account instead. Same as above, ensure that all of the requested additional permissions are enabled.
5. Select Continue

You'll see a banner that your credentials were successfully updated:

Once complete, your TikTok profile should be in the Connected state:

This means Auto Publish has been successfully enabled! 🎉