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Later’s connection to social networks like Facebook and Instagram are called credentials or tokens. These grant us permission to publish, collect content, collect and display analytics, and more! If these credentials expire, you’ll need to refresh your connection.
Important:
- Only the Later account owner can refresh a social profile connection
- If you're a user on an account with an expired connection, please ask the account owner to refresh the connection
How to Refresh Your Connection
- In Later on the web, go to Social Sets & Access Groups
- Find the Access Group with the social profile that needs to be refreshed and click Details.
- Beside the social profile, click the Refresh button.
- A pop-up will appear.
- Log in with your username and password for that social profile.
Important: Turn off any pop-up blockers before refreshing your connection.
Note: If you’re refreshing the connection for an Instagram business profile, you’ll need to log in to the Facebook profile linked to your Instagram business profile. The Facebook profile must be an Admin of the Facebook Page linked to your Instagram business profile.
Tip: If the steps above don’t work, open a new tab in the same browser and log in to the social account that has expired connection. Go back to Later and click the refresh button again.
How to Enable Permissions
Do you see Enable Permissions next to your Instagram profile? That means you've set up Auto Publish but haven’t granted Later the right permissions. Here’s how to fix this:
- Click the Enable Permissions button next to your Instagram profile.
- In the pop-up, log in to the Facebook account connected to your Instagram business profile. Make sure this account is an Admin for the connected Facebook page.
- When prompted to give Facebook access to Later, click Choose what you allow and grant Later all permissions to all your pages. (Make sure you expand all sections and select all pages.)
Still having trouble refreshing your Instagram connection? Try resetting your connection between Facebook and Later.
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