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Everything you need to know about Later Social

    Reset Your Instagram Connection

    Tyler Lucas Barr
    • Updated

    In this Article:

    Experiencing issues with your connection to Instagram in Later? These issues can show up in several ways. Some of the most common problems are: 
     

    • Auto Publish posts failing at their scheduled publishing time
    • Profile constantly disconnecting or failing to refresh
    • Missing analytics data more than 24 hours after setup
    • Unable to use certain Instagram specific features (when included with your plan), including:
      • Some Collect Media features
      • Conversations
      • Instagram Analytics

    If you’re experiencing any of the above issues, it’s likely that some or all permissions that grant Later access to your profile information were missed during initial setup. These permissions are required for Later to be authorized to post on your behalf. This article outlines how to reset your Instagram connection, ensuring all necessary permissions are granted. 

    Check Your Connection Method

    There are 2 ways to connect Instagram to Later: via Instagram or via Facebook. The method to reset your Instagram connection varies based on which method your Instagram connection uses.

    Tip: If you’re seeing prompts to supercharge your Instagram profile in Later, it means you are connected via Instagram.

    If you’re not sure, you can check your connection method in Later as follows:

    1. From Later for desktop, navigate to Social Sets & Access Groups
    2. Select Edit next to the Social Set containing your Instagram profile
    3. Select Refresh next to your Instagram profile

    After selecting Refresh, you’ll see a pop-up from either Instagram or Facebook, which indicates which connection method you’re using.

    Note: If you don’t see the pop-up, try selecting Refresh from an Incognito or private browsing window.

    Connected via Instagram

    Follow the steps below to reset your Instagram connection if you connected your Instagram to Later via Instagram:

    Desktop

    To reset your Instagram connection via desktop when connected through Instagram, you must remove Later as a connected app as follows:

    1. From instagram.com, select More > Settings
    2. Select Website permissions
    3. Select Apps and websites
    4. Select Remove next to the Later app, then select Remove again

    Once Later has been removed from Instagram, your connection will be reset and you can re-connect it within Later, ensuring you grant all requested permissions.

    iOS/Android

    1. From the Instagram app, tap your profile picture from the bottom right
    2. Tap the menu icon ☰ from the top right 
    3. Scroll down and tap App website permissions
    4. Tap Apps and websites
    5. Tap Remove next to the Later app, then tap Remove again

    Once Later has been removed from Instagram, your connection will be reset and you can re-connect it within Later, ensuring you grant all requested permissions.

    Connected via Facebook

    Follow the steps below to reset your Instagram connection if you connected your Instagram to Later via Facebook:

    Desktop

    To reset your Instagram connection on desktop when connected via Facebook, you must remove Later from Facebook and then refresh the connection in Later as follows:

    1. Log in to Facebook

    2. Click your profile picture in the top right > Settings and privacy > Settings (or click here to access this page directly)

      Important: Ensure you're acting as your personal Facebook profile during this process, not your Page.
    3. On the left side menu under Your activity, select Business integrations:
    4. Next to Later, select Remove:
    5. Select Remove again to confirm
      • Don't tick the box to remove Later posts
    6. Open an Incognito or private browsing window and log in to your Later account
      • Here are instructions for opening private browsing windows on popular browsers:
    7. Navigate to Settings > Social Sets & Access Groups
    8. Select Edit next to the Social Set containing your Instagram profile
    9. Next to your Instagram profile, select Refresh (or Enable):
      refresh-instagram-connection.png
    10. Log in to your Facebook profile via the pop-up window
    11. Select Edit access and ensure all permissions are enabled:
      facebook-permissions-edit-access.png
    12. Select Continue as [your name]

    Your Instagram connection should now be reset with all permissions granted.

    iOS/Android

    To reset your Instagram connection on iOS when connected via Facebook, you must remove Later from Facebook and then refresh the connection in Later as follows:

    1. In the Facebook app, tap ☰ on the bottom right corner
    2. Scroll down and tap Settings
    3. Under Security, tap Business Integrations
    4. Select Later and tap Remove
    5. Tap Remove again
      • Don't tick the box to delete Later posts 

    6. In the Later mobile app, go to Account > Auto Publish Settings

      Note: If you don’t see Auto Publish Settings, make sure you’re in the right Access Group.
    7. Tap Enable or Refresh next to your Instagram business or creator profile
    8. Tap Log in to Facebook
    9. Log in to your personal account that’s connected to your Instagram business or creator profile
    10. Tap Choose what you allow and make sure all permissions are enabled
    11. Tap OK
    Note: If you have other Facebook Pages connected to this Later account, it's best to refresh all of them now as this process may have caused those to disconnect as well. Select Refresh beside all profiles in each Access Group to do so.
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